Elements and Performance Criteria
- Establish a positive relationship with family members
- Exchange information with family members about the child's physical and emotional care needs
- Respond to a family member's concern about their child
- Reach agreement with family members about care practices
- Reach agreement on specific requests by negotiation and modification of care practices
- Explain importance of program aspects to parents in relation to their child's needs/development
- Clearly explain and discuss limitations
- Negotiate alternatives/compromises as necessary
- Clearly communicate final decision to all involved
- Facilitate child's transition into care
- Encourage parents to familiarise themselves and their children with the service and workers
- Encourage parents to develop clear and reasonably consistent process of farewell and pick up
- Provide clear information and reassurance to assist parents to develop confidence in the service
- Acknowledge parents' feelings about child care and support in all conversations